Service-based review
Refunds are reviewed based on the type of service, the stage of delivery, and the payment route used.
Legal & Safety
Refund Policy
This page gives a clear overview of how refund requests are reviewed for services, public payments, and approved House of Languages transactions.
Refund summary
How refund requests are handled.
Communication first
Contact support as soon as possible if you believe a refund may be required.
Written confirmation
Where applicable, refund outcomes should be confirmed by the relevant House of Languages team.
Respect the process
Please keep payment details and references ready when raising a refund request.
When to ask
Ask early if something does not look right.
If a service has not started, if you were billed incorrectly, or if the request needs review, contact House of Languages through the official support route as soon as possible.
Service review
Payment review
Reference number
Official support
What to include
Share your name, contact details, payment reference, and a short explanation of the issue.
How decisions are made
Refund requests are reviewed using the service status, the payment route, and the request details.
Need a quick route?
Use the contact page and mention that your message is about a refund review.
Next step