1. Who We Are
House of Languages is a language learning and language services platform. We connect learners, teachers, schools, companies, and language service clients in one trusted space.
Our services may include tutor discovery, teacher registration and onboarding, school partnership requests, language course enquiries, admissions guidance, translation and interpretation services, corporate language training, portal access guidance, and general support.
For privacy questions, users may contact House of Languages through the official contact details provided on the website contact page.
2. Information We Collect
We collect personal information depending on how you interact with our website and services.
Information from learners and students may include:
- Full name
- Phone number
- Email address
- WhatsApp number
- Country, city, or preferred learning location
- Language of interest
- Current language level
- Learning goals
- Preferred learning mode, such as online, physical, or hybrid
- Preferred schedule or availability
- Enquiry messages and support requests
Information from teachers may include:
- Full name
- Contact details
- Location
- Languages taught
- Teaching experience
- Qualifications
- Availability
- Preferred teaching mode
- Professional profile information
- Supporting information submitted during onboarding
Information from schools may include:
- School or organization name
- Contact person details
- Position or role of the contact person
- Country and city
- Type of school or organization
- Languages or services offered
- Partnership interests
- Registration or licensing information where provided
- MoU or collaboration-related communication
- Additional information submitted for review
Information from service clients may include:
- Name and contact details
- Type of service requested
- Documents or descriptions related to translation, interpretation, admissions, corporate training, or document support
- Communication history related to the requested service
Website and technical information may include:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
- Referring pages
- Basic analytics and usage data
- Cookies or similar tracking technologies where enabled
3. How We Collect Information
We may also receive information from partner schools, teachers, clients, or representatives where they are authorised to share it with us.
We may collect information when you:
- Fill in a contact form
- Submit an admissions enquiry
- Register as a teacher
- Submit a school partnership request
- Request translation, interpretation, or language services
- Ask for portal guidance
- Contact us by phone, email, WhatsApp, or social media
- Use or browse our website
- Access connected portals or linked systems
4. How We Use Your Information
House of Languages may use your information to:
- Respond to enquiries
- Recommend suitable tutors, schools, courses, or services
- Process teacher registration and onboarding
- Review school partnership requests
- Communicate about MoUs, collaboration, or onboarding
- Provide language learning guidance
- Support admissions-related requests
- Provide translation or interpretation services
- Prepare quotations or service responses
- Improve the website and user experience
- Manage portal access guidance
- Prevent misuse, fraud, or unauthorised access
- Keep records for administrative, legal, and operational purposes
- Send relevant updates where the user has agreed or where communication is necessary for a requested service
5. Tutor Matching and Platform Recommendations
House of Languages may use information such as language interest, level, learning goal, location, availability, and preferred learning mode to help suggest suitable tutors, schools, or services.
Any matching or recommendation is intended to support decision-making. Final enrolment, approval, onboarding, or service confirmation may still require review by the House of Languages team.
6. School Partnership and MoU Process
School partnership requests are not automatic account registrations.
When a school submits a partnership request, House of Languages may review the information, contact the school for clarification, request supporting details, and where suitable, prepare an MoU or collaboration agreement for review and signing.
Submitting a school partnership request does not guarantee approval, public listing, portal access, or onboarding.
7. Legal Basis for Processing
Where consent is required, users may withdraw consent by contacting us, subject to any lawful or operational limitations.
We process personal information where it is necessary to:
- Respond to a user’s request or enquiry
- Provide services requested by the user
- Take steps before entering into a service relationship or partnership
- Manage teacher or school onboarding
- Comply with legal, administrative, or regulatory obligations
- Protect legitimate business interests
- Improve our services and website
- Obtain and rely on consent where required
8. Sharing of Information
Where information is shared, we aim to share only what is necessary for the relevant purpose.
We do not sell personal information.
- Internal House of Languages staff or authorised representatives
- Teachers or tutors where needed for learner matching
- Schools or partners where needed for collaboration or placement
- Service providers who help operate the website, hosting, email, forms, analytics, or portals
- Payment or administrative service providers where applicable
- Legal, regulatory, or government authorities where required by law
- Professional advisers where necessary for legal, financial, or operational purposes
9. Teacher and School Public Listings
If teachers, tutors, or schools are listed publicly on House of Languages, we may display approved profile information such as name or public profile name, languages taught or offered, teaching or service areas, learning mode, general experience or description, public contact or booking information where approved, and school description, services, or partnership profile.
We will not intentionally publish sensitive private information without permission.
10. Documents and Uploaded Information
Where users submit documents for admissions, translation, interpretation, teacher onboarding, school review, or other services, such documents are used only for the purpose for which they were submitted.
Users should avoid submitting highly sensitive documents unless they are necessary for the requested service.
11. Children and Minors
House of Languages may provide learning support to minors. Where a learner is a minor, personal information should be submitted by a parent, guardian, school, or authorised adult.
We may request parent or guardian involvement before confirming services for minors.
12. Cookies and Website Analytics
Users may control cookies through their browser settings. Disabling cookies may affect some website features.
Our website may use cookies or similar technologies to:
- Improve website functionality
- Understand how visitors use the website
- Remember preferences
- Support security
- Improve user experience
- Measure website performance
13. Marketing Communication
House of Languages may send updates about courses, tutors, services, school partnerships, events, or platform improvements.
Users may opt out of marketing communication by contacting us or using any unsubscribe option provided where available.
We may still send service-related messages where necessary, such as responses to enquiries, registration updates, onboarding communication, or service confirmations.
14. Data Security
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, no website or online system can be guaranteed to be completely secure.
Security measures may include:
- Access control
- Password-protected systems
- Secure hosting where available
- Limited staff access
- Internal review procedures
- Careful handling of submitted documents
- Monitoring for misuse or unauthorised activity
15. Data Retention
We keep personal information only for as long as necessary for the purpose for which it was collected, including service delivery, communication, legal, administrative, accounting, reporting, and operational purposes.
Where information is no longer required, we may delete, anonymise, or archive it securely.
16. International Access and Data Transfers
House of Languages may work with learners, teachers, schools, service providers, or technology platforms located in different countries.
Where personal information is transferred or accessed outside the user’s country, we aim to ensure that appropriate safeguards are used where required.
17. User Rights
To make a privacy request, users may contact House of Languages through the official contact details provided on the website. We may need to verify the identity of the person making the request before acting on it.
Subject to applicable law, users may request to:
- Know what personal information we hold about them
- Access their personal information
- Correct inaccurate or incomplete information
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request deletion of information where legally applicable
- Request restriction of certain processing where applicable
18. Accuracy of Information
Users are responsible for providing accurate and updated information.
If your contact details, learning preferences, teacher profile, school information, or service request changes, please contact us so we can update our records where necessary.
19. Links to Other Websites and Portals
Our website may contain links to external websites, portals, social media pages, payment platforms, or partner services.
House of Languages is not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those third-party services before sharing personal information.
20. Changes to This Privacy Policy
House of Languages may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or operational practices.
The updated version will be posted on this page with a revised “Last updated” date.
21. Contact Us
For questions about this Privacy Policy or how House of Languages handles personal information, please contact us through the official contact details provided on our website contact page.
House of Languages is committed to handling personal information responsibly, respectfully, and securely as we support language learning, teacher discovery, school partnerships, and professional language services.